Refund policy

Return and Refund Policy

In case a damaged product is received, the customer must provide clear proof, including an unboxing video. Once verified by our team, we will arrange an exchange/replacement for the damaged product. We do not offer refunds.

If a customer refuses to accept the order or is unavailable to receive it, and the parcel is returned to us, any additional shipping charges for reshipping the order will be borne by the customer. No refund will be provided for refused or returned orders.

If you are dissatisfied with the product upon receiving it, please contact us and we will do our best to understand your concern and assist you appropriately. We maintain complete transparency with our customers, and the product delivered will match the product, specifications, images, and details displayed on our website. Therefore, claims that the product is different from what was ordered will be addressed based on the actual product listing and order details.

Please note: We do not offer refunds. Exchanges/replacements are provided only in cases covered by our policy.